ECA Certificate Backup

it is important to backup your ECA cert so you can easily recover it if needed. And if a restore is required, instructions to do that are in the second section below

1. Launch Internet Explorer

2. Go to: Tools > Internet Options > Content > Certificates
You should see two certificates with "Verisign Client External Certificate Authority" or "Symantec Client External Certificate Authority". These are your ECA certs. Do not worry about any other listed certs, for instance the Communication Server one seen below. That is unrelated. Select the first ECA cert and then click the "Export" button.

3. The Certificate Export Wizard starts. Click "Next".

4. VERY IMPORTANT STEP!!! Select "Yes, export the private key". Then click "Next". If "Yes" is greyed out, you must stop here. You can't continue.

5. Select "Personal Information Exchange - PKCS #12". No need to check any of the boxes below it though.

6. Use a password that you can remember. This is a good backup of your certs and may come in handy in the future as well

7. Choose a file location and name that you can easily find. Perhaps in your My Documents folder.

Click the browse button to designate the file name and location

Click "Save" and then "Next" to proceed to the next step

8. Click "Finish" to export the certificate.

9. Note that it was successful. Don't proceed if it wasn't.

10. Repeat Steps #2 through #9. But choose your second ECA certificate. Best to name it similar to what you used in the first pass, but append a '2' onto the name to distinguish it.

Certificate Restore

If needed, here is the process to import your certificate.

1. Launch Internet Explorer and go to: Tools > Internet Options > Content > Certificates. Import them via clicking the "Import" button.

2. The Certificate Import Wizard starts. Click "Next".

3. You will be prompted to find the file. Click "Browse".

4. Navigate to the folder you saved the cert files to in step #7. And you will need to change the file type to "Personal Information Exchange" as show here. Select your first file and then click "Open".

65 Then click "Next".

6. Type the password you entered in step #6. And check the box next to "Mark this key as exportable".

7. The default setting of Personal Certificate Store is fine.

8. And click "Finish".

9. You should see the certificate you imported in the list.

10. Repeat steps #12 through #20 to import your second certificate. Then attempt to connect to the eMC2 website.

If you need a further assistance with your account/access, click here